Cancellation, Returns and Exchanges
(1) You may cancel your order within 12 hours from the date and time of your order. (2) If you wish to cancel your contract, please contact the Contact Desk of this site.
(3) Cancellations after delivery will only be accepted if the product shipped is defective or different from the product ordered. (Only if we are notified within 7 days of receipt of the merchandise.) Basically, we do not accept cancellations or returns for reasons attributable to the customer, so please choose carefully when placing your order.
(3) Notwithstanding the preceding paragraph, we cannot accept cancellations, returns, or exchanges for the following items.
Products that have been opened or used
- Products that have been used for more than 7 days after delivery
- Products that have been damaged or soiled by the customer
- Products without packaging (bag or case)
- Products that have been processed for the customer, such as ordered products or products with names
- Other products that clearly state on the product introduction page that they cannot be returned Other products that are clearly stated as non-returnable on the product introduction page (for details, please contact our contact person)
(4) If the product is obviously defective or the wrong item, we will bear the shipping costs for the return, etc. If you do not like the product, please contact us. (5) In the case of returns or exchanges due to the customer's own convenience, such as when the product is not to the customer's liking, the customer will be responsible for shipping costs.